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The Basque Government has stated that it is up to Renfe to make the train platform available to users at the Orduña station

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Eukene Bengoa's father had to get off the train among several passengers because Renfe refused to expand the platform, according to a video posted on social media. The competition for local rail services has been in the hands of theDepartment of Sustainable Mobility of the Basque Government since January, but the Executive insists that whether or not the platform is extended belongs to Renfe. 

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