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COMPLAINT
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A family alleges that users of a residence in Durango have "serious deficiencies"

The management of the headquarters has denied the allegations and has defended the "professionalism" of the working group and ensured that they meet all the requirements of the Bizkaia Council. 

 

 

tabira berri residencia erresidentzia durango
Tabira Berri headquarters in Durango. Photo: Google Maps

The daughter of a woman who lived in the Tabira Berri nursing home in Durango today reported to the General Meetings of Bizkaia that she was "in a precarious situation". 

It equates what is happening in this residence with a "nightmare", including the lack of sufficient staff, the inadequacy of cleaning and food and the existence of deficiencies in the maintenance of the building. It accuses the Bizkaia Residence of "institutional neglect"

The complaint was based on a fall of the resident in May 2024, apparently from a chair with "no armrests," which caused "head injury and jaw fracture." This woman had a recognized degree of third-degree dependency. 

After watching the footage of the security cameras in the center, the family decided to file a complaint for "negligence."  They say that what the images show does not correspond to the explanation given by the residence.

The reporting family thinks the residence doesn't meet "minimum quality standards." 



For all these reasons, the plaintiffs  have asked the groups of the General Meetings of Bizkaia to "intervene immediately" in this matter and to "thoroughly investigate" what has happened. 

"Professionalism"

Tabira Berri Headquarters Management has denied all allegationsand defended the "professionalism" of the team. 

Noting that the incident of the said resident was an "accident" , she explained that the woman received "immediate" attention and that the professionals of the residence "actively participated in the care" and "rehabilitation process" of the injured woman.

The Centre has also clarified that the family began sentencing proceedings about a year ago and that there is no criminal liability against the residence. The Directorate has also stressed that the "injuries" suffered in the accident, according to the examination carried out by the doctors to the woman concerned, were "mild".  

After the accident, the center has reported that the family caused "extreme tension situations" and in particular "the attitude of the resident's daughter", who has been accused of failing to respect visiting hours, insulting staff, beating furniture and constantly harassing the team. 

Several employees have also reported complaints against this relative for "harassment" and "psychological harm" caused. 

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