The telecommunications and telephony sector is the largest consumer complaint
Secondly, there are the banking sector, and thirdly there are complaints about energy and water supply. Half of the consumer claims in the CSC have come from online purchases.
The telecommunications and telephony sector is the one that generates the most complaints and complaints among consumersinthe Basque Autonomous Community, accounting for 12.4% of all complaints related to this sector, followed by household appliances (9.16%), banks (8.3%) or water and energy (7.3%).
Last year, a total of 27,218 complaints were filed by Basque citizens, of which 14,456 were filed in Kontsumobide, 10,684 in municipal consumer information offices and 1,988 in consumer associations, with the largest number of complaints in Bizkaia, 16,079, 6,520 in Gipuzkoa and 4,619 in Álava.
As for the consultations or questions asked by consumers, most of them related to the banking service (41,390 consultations). The following were doubts about telecommunications, energy or insurance.
These data, contained in the 2025 report of Kontsumobide, the Basque Consumer Institute, were presented this morning to the media by the Minister for Tourism, Trade and Consumer Affairs of the Basque Government, Javier Hurtado, and the Director of Kontsumobide, Ana Sanchez, both noting that almost half (43%) of the complaints submitted were channelled through an agreement between the company and the consumer.
On the other hand, they have explained that in all sectors the biggest problem is online shopping.
Information has also been provided on the files initiated and the fines imposed. In total, Kontsumobide opened 457 files for offences detected by inspectors, and in 310 cases fines were imposed, amounting to 1.7 million euros in fines.
Hurtado explains that most of the infringements of u00A0 related to abusive clauses imposed by banks on loans, while stressing the importance of the mediation system because 44% of the cases are handled by agreement.
Next March 15th will be Consumer Day, and Kontsumobide has launched a campaign under the slogan 'Don't put consumption at stake' .
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