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INCIDENT

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SOS-Deiak has been suspended for half an hour due to a system failure

The technical incident took place between 7:50 a.m. and 8:19 a.m., and during its duration the service was completely suspended. 

(Foto de ARCHIVO) Vehículo de la Ertzaintza EUROPA PRESS 23/8/2026
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EITB

Updated

The SOS-Deiak 112 hotline has been unable to receive calls for half an hour due to an error in the firewall update of the Department of Safety and Security Data Processing Center.



7:50 a.m. 08: 19 p.m. The Basque Country Emergency Care Centre has not received calls from citizens warning of incidents.

As soon as the system failure was detected, the contingency plan established for these cases was put in place, and at 8:19 a.m., that is, half an hour later, the problem was resolved and the 112 telephone was restored to normal, according to the Department of Safety and Security.

SOS Deiak Autonomous Community of the Basque Country Bizkaia Gipuzkoa Álava Society

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